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The Quality Standard according to Rekha Gayadin

7 March 2017 - Van de Lande's slogan is The Quality Standard. But what does this mean exactly – The Quality Standard? Let us explain this through interviews with our employees. This time: Rekha Gayadin, Assistant Sales Manager.

Rekha Gayadin will soon celebrate her 15th anniversary at Van de Lande as Assistant Sales Manager. She is responsible for Order Processing and manages the colleagues in that department. Her ambition is to process and streamline each order perfectly.

“My Quality Standard is to work efficiently, accurately and, above all, in a customer-friendly way. I'm a perfectionist myself", says Rekha. “It's my goal to take care of each order perfectly.

My work has me constantly on the go. I have to make sure that procedures and guidelines remain up-to-date and, especially, that they're applied to order processing, each and every day.
 
There is always a continuous flow of new orders that need to be handled in accordance with the proper conditions agreed to with the customer. These days, customers increasingly have specific needs. It's up to my colleagues and me to remain alert to these. From the moment the order arrives until the delivery at the customer's location, everything has to be right. In the end, it all comes down to the fact that our broad product range and our delivery reliability safeguard make the entire qualitative performance for our customers possible. Our customers do appreciate this.”

As Assistant Sales Manager, Rekha has a dynamic job. "I talk to our customers every day - increasingly by e-mail, but also by telephone. Responding quickly to customer questions and demands is important. Problems and complaints have to be resolved as quickly as possible and to everyone's satisfaction. You personify quality by helping customers quickly and by sharing ideas about their needs and desires. In addition to the considerable customer contact, I also speak regularly with our colleagues in the warehouse and with our transporters in order to streamline all of the agreements and deliveries. Quality is embedded everywhere, also in the logistics. Once we have packaged an order according to our quality standard, we also expect that it will be delivered this way to our customer. To safeguard all this, Van de Lande works with transport companies that all rank among the top-10 logistical service providers."

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The Quality Standard according to Rekha Gayadin

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Van de Lande's slogan is The Quality Standard. But what does this mean exactly – The Quality Standard? Let us explain this through interviews with our employees. This time: Rekha Gayadin,...

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ISH 2017 Frankfurt

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New Technical Catalogue

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Questions

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